General Terms and Conditions

1. Definitions

  • Die EnergieOase: registered Heilpraktiker practice located in Verden (Aller); holder of the Heilpraktiker licence: Marianne Sörensen.
  • Customer: any natural person or legal entity entering into a contract with Die EnergieOase.
  • Products / Services: all services and products bookable by the Customer at Die EnergieOase, in particular sessions in the “Energy Enhancement System” (EESystem).


2. Scope

  • These General Terms and Conditions (GTC) apply to all offers, quotations, orders and purchases of products and services between Die EnergieOase and the Customer.
  • Deviating terms and conditions of the Customer shall not apply unless Die EnergieOase has expressly agreed to their validity in writing.
  • Amendments to these GTC will be published on Die EnergieOase’s website (www.die-energie-oase.de); by making any subsequent booking the Customer accepts the then current version.


3. Offers and Prices

  • All stated prices are in Euro (EUR). As Heilpraktiker services are exempt from VAT pursuant to § 4 No. 14 of the German VAT Act (UStG), prices are quoted without VAT.
  • Unless stated otherwise, offers are non-binding and subject to change. The prices applicable at the time of booking are decisive.
  • Obvious typographical or clerical errors entitle Die EnergieOase to correct the price.


4. Payment

  • The Customer shall pay the full amount in cash on site or, in case of online reservation, alternatively pay online at the time of booking. Accepted payment methods: debit/credit card, SEPA direct debit, or PayPal.
  • Invoices for Heilpraktiker sessions may be issued on request and are payable within 21 calendar days from the invoice date. In case of default of payment, default interest of 2% per month plus a reminder fee of €20 will be charged.
  • If payment is not received before the start of the session, the provision of the service may be refused.


5. Cancellation and Rebooking

  • Cancellation up to 24 hours before the scheduled appointment: free cancellation with full refund or free rebooking.
  • Within 24 hours prior to the appointment: Die EnergieOase reserves the right to charge a cancellation fee of 50% of the price; rebookings are possible only against an administrative fee of €20 (telephone inquiries: +49 172 6155068).
  • If Die EnergieOase cancels, the Customer will receive a full refund of any amounts already paid or may rebook free of charge.


6. Validity and Use of Packages

  • Package services are valid for one year from the date of purchase and may be redeemed by up to five persons concurrently.
  • Purchased packages are excluded from withdrawal and are non-refundable.


7. Rules of Conduct During Your Visit

  • Please arrive on time; late sessions will end at the scheduled time (no extension or refund).
  • Eating in the treatment room is not permitted; drinking water is provided free of charge.
  • We recommend leaving watches, mobile phones and tablets switched off in the waiting area; devices may be kept in flight mode on request.
  • Please avoid excessive talking in the EESystem room.
  • The EESystem must not be touched.
  • The practice is not fully barrier-free; please inform us in advance at info@die-energie-oase.de if you plan to arrive by wheelchair.


8. Liability

  • Die EnergieOase does not provide medical treatment, does not make medical diagnoses, and does not promise cures. For medical questions, please consult your physician.
  • Liability for damages that are not based on intent or gross negligence is excluded.


9. Data Protection

  • Personal data will be used exclusively for appointment processing and customer service, as well as for informational purposes (e.g. newsletters and special offers), and will not be passed on to third parties.
  • Collection, processing and use of personal data are carried out in accordance with the GDPR. You have the right at any time to information, correction, restriction or deletion of your personal data.


Applicable Law and Jurisdiction

  • German law shall apply exclusively.
  • The place of jurisdiction, to the extent legally permissible, is Verden (Aller).